Shipping Policy

Shipping Policy 

Thank you for shopping with Luminescent Lane—your go-to destination for beautifully handcrafted candles in Australia! Below you’ll find all the details about how we carefully create, pack, and send your orders.

📦 Order Processing

• All orders are processed Monday to Friday, excluding public holidays.

• Please allow 1–2 business days for order processing.

• Orders placed after 12 PM AEST will be processed the next business day.

• Custom or pre-order items may have longer processing times (details will be listed on the product page).

🚚 Shipping Options & Rates

We offer standard and express shipping within Australia, as well as international shipping:

Delivery timeframes may vary slightly depending on your location (e.g., regional/remote areas).

🌏 Shipping Areas

• We ship to all states and territories across Australia, including NSW, VIC, QLD, SA, WA, TAS, NT, and ACT.

• PO Boxes and Parcel Lockers are accepted (via Australia Post).

• We now offer international shipping! At this time, delivery is available worldwide at a flat rate of $20.

📦 Tracking Your Order

• Once your order has shipped, you’ll receive an email with a tracking number.

• You can track your order through the courier’s website (e.g., Australia Post, Sendle).

• If you haven’t received your tracking info after 3 business days, please contact us.

🚨 Shipping Delays & Issues

• We are not responsible for delays caused by the carrier, natural disasters, or incorrect address information.

• If your package is lost or arrives damaged, please contact us within 7 days at luminescentlane@outlook.com so we can make it right.

Need help or have a shipping question? Reach out to our support team at luminescentlane@outlook.com — we’re here to help!