Shipping Policy 📦
🇦🇺 Domestic Shipping – Australia
We offer standard and express shipping options throughout Australia. All physical orders are dispatched from our Australian warehouse within:
- 1–2 business days processing time
- 2–7 business days for standard delivery
- 1–3 business days for express delivery
Shipping rates are calculated at checkout based on weight and location.
🌍 International Shipping
We ship lights and lamps globally. International orders are processed within:
- 1–3 business days
- Delivery may take 7–21 business days depending on the destination country and customs processing
❗ Important Notes
- Digital product deliveries may be delayed if incorrect account links or usernames are provided
- We are not responsible for delays due to postal services or customs for physical products
- Once a digital order has begun processing, it cannot be cancelled or refunded
Return Policy 🔄
🚫 No Returns or Change-of-Mind Refunds
Due to the nature of our products, we do not offer returns, exchanges, or refunds for:
- Change of mind
- Incorrect purchases
- Digital products (likes and engagement services) once delivery has begun
We encourage customers to carefully review all product details before placing an order.
⚠️ Faulty or Damaged Items
If you receive a damaged or faulty physical item, we’re here to help. Please follow the steps below:
- Contact us within 7 days of receiving your order
- Provide your order number and a clear description of the issue
- Attach photos showing the damage or fault
📧 Email:
Once we receive and assess your claim, we may offer areplacement itemat no additional cost. Please note that we do not offer refunds for damaged items—only replacements will be issued where applicable.
❗ Important Notes
- Claims must be made within 7 days of delivery
- Claims without photos or sufficient information may not be accepted
- Replacements are subject to stock availability
- We do not offer replacements for items damaged due to misuse or accidents after delivery